Customer reviews of Kempshott Cars

By Matthew P on 22 October 2016 | Verified purchase

Very good and very helpful

By Jon B on 21 October 2016 | Verified purchase

If the car is as good as the dealer then I have bought a bargain

By Anam H on 21 October 2016 | Verified purchase

I recently bought a Jaguar XJ from Kempshott Cars. The experience of buying such an expensive car is quite daunting but the customer service I received from Vince and the management team was excellent. He was very clear from the outset about the condition of the car and the fact that if I see it I would buy it. And he was not wrong. Vince picked me up from Basingstoke station and had the XJ valeted and cleaned ready for my pick up. It became clear that Kempshott Cars take great pride in customer experience and their reputation in car market and their local community. I am very pleased with my purchase and that is mostly due to Vince and the Kempshott cars team made my car buying experience an enjoyable one.

By Daniel M on 13 October 2016 | Verified purchase

I purchased a fantastic car. Very welcoming and able to have a good conversation with them. In the motor trade a small business that's been around for years says it all.

By ANNETTE P on 11 October 2016 | Verified purchase

First class service .Bought a Slk Mercedes .love it.Annette Purdue

By Jonathan R on 24 September 2016 | Verified purchase

Great, friendly, no pressure service today from Chris at Kempshott Cars. Highly recommended, and would certainly use again. Thanks.

By VICTORIA D on 22 September 2016 | Verified purchase

Kempshott cars were great. They were not pushy in any way but were informative and helpful. They answered any correspondence quickly and even collected my husband from the station when he travelled to collect the car. As for the car - my new-to-me mini clubman - it's gorgeous!

By Nigel J on 31 October 2025 | Purchase not verified

I wasn't specifically looking to change my car but spotted one that they had which I quite fancied; Chris let me take the car for a run (I live local) and I bought the car. I've always bought cars locally anyway. Tom came round and sorted out all the paperwork out and set the system up in the car.

By T W on 23 October 2025 | Purchase not verified

I don’t usually write reviews, but this dealership absolutely deserves one. I drove over 200 miles to get here, and it was completely worth it. From the first phone call, the team was upfront, professional, and incredibly responsive — no hidden fees, no games, just honest communication.When I arrived, the car was exactly as described — clean, well-maintained, and ready for a test drive. The staff treated me with genuine respect, never pressured me, and took the time to answer all my questions. Even after such a long drive, I left feeling confident and happy with my purchase.You can tell they take pride in what they do and actually care about their customers. If you’re considering making the trip, don’t hesitate — this dealership goes above and beyond to make sure you drive away satisfied. I’d absolutely do it again!

By Anonymous on 20 October 2025 | Purchase not verified

Travelled a 300 mile round trip to view a car. The car was listed as a 'stunning example' and the way Chris described the car over the phone gave the illusion that it was a pristine car. This was not true at all. The car had clearly had some sort of front end damage because the bumper was misaligned, a different shade of grey and the lacquer was peeling at the edges, showing a really poor repair job. He promised me over the phone that he 'would not waste my time' but he did indeed waste 8 hours of my time. Not happy at all, why can't car dealers just display a higher level of transparency, else they can't be trusted.

Reply from Kempshott Cars on 21/10/25

THIS IS NOT THE CASE, THE CAR HAD FULL FULL MAIN DEALER SERVICE HISTORY AND WAS SEVICED 1500 MILES AGO AT THE MAIN DEALER, ALL BUMPERS ARE PLASTIC ON CARS AND YES THERE IS ALWAYS A DIFFERENT IN COLOUR, YES THE CAR IS 6 YEARS OLD AND MORE THAN LIKELY HAS HAD A BUMPER SCUFF AND BEEN PAINTED, NO FRONT END DAMAGE AT ALL, MORE THAN LIKELY PAINTED AT THE MAIN DEALER, I TRY MY HARDEST TO DO MY BEST BUT YOU CANT PLEASE EVERYONE, VERY DISAPPOINTED IN HIS COMMENTS, THEY IS ALWAYS ONE PERSON, NOT A NICE MAN FROM THE START, REGARDS CHRIS